Program - Evergreen Council on Problem Gambling

Comprehensive & Quick

The RG STAR frontline employee and supervisor/manager training is a fast and easy way to get started with responsible gaming.

Comprehensive

What is Responsible Gaming?
How is Responsible Gaming Good Customer Service?
Signs and Symptoms of Problem Gambling
Employee’s Role in Responsible Gaming: What You Can Do
Responsible Gaming Policies and Procedures

Quick

Easy to implement
Consultation support for organizational RG STAR certification
SCORM licensing opportunities

RG Star Certification Process

ECPG is committed to your RG STAR certification success.

An ECPG team member will be assigned to guide your staff through the certification process, certification checklist, and more. So updating your organization leadership is easy.

01

Consultation Begins

ECPG will begin guiding you through the RG STAR certification process.

02

RG Checklist

We’ll use the RG checklist as a roadmap to efficiently get you RG STAR certified.

03

Supervisor Training

Complete live training for all managers/supervisors.

04

Staff Training

Achieve at least 80% training completion for frontline and new hire/all staff.

05

RG Checklist Completed

Finalize RG STAR checklist items with evidence of completion.

★

RG STAR Certified

Congratulations on your organization’s RG STAR Certification.

Training and Certification Packages

The purpose of this full certification program is to provide all the tools necessary to implement an effective Responsible Gaming Program. Upon completion, managers and supervisors will have a more detailed knowledge of problem gambling/Gambling Disorder and employee gambling.

Year One Total $25,000

RG Certification and Consultation Included
New Hire Orientation/All Staff
Frontline Training SCORM file (12mo license)

Get Started Full Details

Year Two Total $20,000

RG Certification and Consultation Included
New Hire Orientation/All Staff
Frontline Training SCORM file (12mo license)
Manager/Supervisor Annual Refresher Training SCORM File (12mo license)

Get Started Full Details

Available Beginning Year 3

Train-the-trainer for live Manager/Supervisor trainings

Recommended that RG Ambassadors with 2 years’ experience or more, and a passion for your RG policies and procedures, be considered to become trainers for this content

Available Upon Request

Online Frontline Training or New Hire Orientation/All Staff hosted on ECPG’s LMS. The cost is approximately $20 per learner.
New Hire Orientation Train-the-trainer – train your selected staff to facilitate an in-person New Hire Orientation/All Staff presentation. The cost is $1,000 per train-the-trainer session, includes PowerPoint curriculum with training videos and facilitator’s guide.
Customized print materials such as helpline brochures, wallet cards, and stickers with custom logo or other information. Cost varies by need and quantity.

It is important for us to remember that the allure of gaming can be difficult for some to resist and can have serious consequences on the physical, emotional, and financial health of our community.

Kara Fox-Larose President and General Manager
It is critical that we bring forward the skill set required to continue to keep our guests safe and gaming responsibly by learning to understand and identify what gaming responsibly looks like.

Kara Fox-Larose President and General Manager
Responsible gaming is important to the guests because if someone’s not gambling responsibly, gambling can seriously affect their lives and cause big problems for them. We want guests to have a good time whenever they visit our venues, and we want them to keep coming back.

Dr. Jennifer Shatley Responsible Gaming Consultant
I think that all of us in the gaming industry have an important role to provide great customer service, to entertain guests, but it’s also our role to respond if someone’s not gambling responsibly or seeks help from us – to make sure that they get resources and assistance that’s available to them.

Dr. Jennifer Shatley Responsible Gaming Consultant

Online Employee Training