Online Employee Training

Easily accessible, relevant responsible gaming training developed with support from gaming industry and public health experts.

Comprehensive & Quick

The RG STAR frontline employee and supervisor/manager training is a fast and easy way to get started with responsible gaming.

Comprehensive

  • What is Responsible Gaming?
  • How is Responsible Gaming Good Customer Service?
  • Signs and Symptoms of Problem Gambling
  • Employee’s Role in Responsible Gaming: What You Can Do
  • Responsible Gaming Policies and Procedures

Quick

  • Easy to implement
  • Consultation support for organizational RG STAR certification
  • SCORM licensing opportunities

RG Star Certification Process

ECPG is committed to your RG STAR certification success.

An ECPG team member will be assigned to guide your staff through the certification process, certification checklist, and more. So updating your organization leadership is easy.

01

Consultation Begins

ECPG will begin guiding you through the RG STAR certification process.

02

RG Checklist

We’ll use the RG checklist as a roadmap to efficiently get you RG STAR certified.

03

Supervisor Training

Complete live training for all managers/supervisors.

04

Staff Training

Achieve at least 80% training completion for frontline and new hire/all staff.

05

RG Checklist Completed

Finalize RG STAR checklist items with evidence of completion.

★

RG STAR Certified

Congratulations on your organization’s RG STAR Certification.

Training and Certification Packages

The purpose of this full certification program is to provide all the tools necessary to implement an effective Responsible Gaming Program. Upon completion, managers and supervisors will have a more detailed knowledge of problem gambling/Gambling Disorder and employee gambling.

Year One Total $25,000
  • RG Certification and Consultation Included
  • New Hire Orientation/All Staff
  • Frontline Training SCORM file (12mo license)
Get Started Full Details
Year Two Total $20,000
  • RG Certification and Consultation Included
  • New Hire Orientation/All Staff
  • Frontline Training SCORM file (12mo license)
  • Manager/Supervisor Annual Refresher Training SCORM File (12mo license)
Get Started Full Details
Available Beginning Year 3

Train-the-trainer for live Manager/Supervisor trainings

  • Recommended that RG Ambassadors with 2 years’ experience or more, and a passion for your RG policies and procedures, be considered to become trainers for this content
Available Upon Request
  • Online Frontline Training or New Hire Orientation/All Staff hosted on ECPG’s LMS. The cost is approximately $20 per learner.
  • New Hire Orientation Train-the-trainer – train your selected staff to facilitate an in-person New Hire Orientation/All Staff presentation. The cost is $1,000 per train-the-trainer session, includes PowerPoint curriculum with training videos and facilitator’s guide.
  • Customized print materials such as helpline brochures, wallet cards, and stickers with custom logo or other information. Cost varies by need and quantity.

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